Two options should appear after having chosen your recipient. Keep in mind that if the recipient does not have a PayPal account, they will be sent an email to create one in order to receive their funds.ģ. You should now be prompted to enter an email or select an existing contact listed below the email section. Near the top of the dashboard, you will be able to see a “ Send and Request” button, click on this to be directed to the payments page. If however, you would like to instruct a payment (without any kind of request), log in to PayPal.Īfter having logged in you will be faced with the dashboard. If you were sent an invoice or money request via email you will simply have to click on the “Pay Now” button after being redirected to PayPal and logging in. If however, they do not have an account, the recipient will have to create one to receive the funds.ĭon't forget to top-up your Paypal account. If your recipient already has a PayPal account, the funds will be sent straight to them after. Then, Navigate to the “ Send & Request” tab which is located on the navigation bar, you will then be prompted to enter the recipient's email address. Instructing a payment via PayPal is relatively straightforward.įirst log in to the PayPal website (if you do not have an account, you will need to create one). How to Instruct a Payment (with a PayPal account) □ Tip: If you are looking to withdraw money from PayPal, then we recommend reading our article about every way to withdraw from Paypal. Most of you would likely have used PayPal to make payments (with or without an account), though the majority of users may not know the catches, costs, and alternatives to using PayPal to make payments. Most people who shop online are familiar with the payment gateway, as it is widely supported by countless websites, and it is convenient for those who use it. If the seller asks you to, they are likely scamming you as PayPal's Buyer Protection does not cover funds that are transferred this way.PayPal is one of the most popular methods of making online payments. GH Tip: If you're paying someone you don't know (for example, if you're buying a ticket to an event), never select 'Sending to friends and family'. If you're buying something with a credit card on Amazon and it's sold through a third-party seller where Amazon is acting as an agency, you'll encounter the same problems. This issue doesn't just apply to PayPal but is the case with any third party payment. If you don’t succeed in getting your money back using this route, you could take your complaint to the Financial Ombudsman Service (FOS) if you think your case is covered by the scheme’s remit." "PayPal has its own compensation scheme which allows you to ask for your money back if an item doesn’t arrive or match the trader’s description. You won’t have this legal protection if you paid by debit card or used a money transfer service like PayPal. Kate Hobson, Consumer Expert at Citizens Advice, says: "If you haven’t got what you paid for then you are entitled to get your money back through a Section 75 claim only if the item cost £100 or more and was bought on a credit card. Some retailers won't accept returns if the seal or original packaging is broken, and perishable items can't be returned. If it's not faulty, it will depend on whether the retailer has a returns policy. You have a statutory right to return something and get your money back if it's faulty. Many retailers have a 'goodwill' returns policy offering an exchange, refund or credit note for most returns. You also are still entitled to your standard consumer rights from the retailer, just not Section 75. The reimbursement should include the full amount of the item, plus postage and packaging costs. But this is not law and only protects from misdescriptions or items not turning up, rather than the sturdier rights given by Section 75. PayPal offers its own buyer protection scheme called PayPal Buyer Protection. So, where possible, it’s best to make payment for large purchases direct to the retailer, rather than via PayPal. With PayPal, you are paying them rather than the retailer and the company is then paying the retailer. But this isn't the case if you make the purchase through PayPal (or other third parties).Įssentially, your Section 75 rights become compromised because there is no longer a direct connection between you and the retailer instead your relationship is with PayPal as the third party. Section 75 of the Consumer Rights Act protects you when you spend between £100 and £30,000 on a credit card and purchasing directly from a retailer. What are my rights when I use PayPal for online shopping?
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